This item is non-returnable due to the nature of the product. However, in the unlikely event of damaged, defective or different items delivered to you, we will provide a refund or replacement as applicable. In order to process the request please contact us at “email@example.com” within 24 hours of order delivery. Along with the photos of damage or different items delivered with the order summary. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.