Terms & Conditions
At AEYLIGHT, We will carry out a quality check to validate the complaint before processing any request for refund/replacement. Returns/replacements will be accepted for only those items which are found to be faulty/ defective.
· Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, freebies, etc. should be intact. The courier will not accept your item in absence of these.
· Replacements will depend on the availability of the item.
· Refund or replacement will be initiated after the pick-up of product.
· Gift Vouchers/ Coupon are not returnable or refundable for cash.
· Items sold as sets/combos cannot be exchanged or returned individually.
· In case the replacement item is out of stock, we will refund your amount. 100% Payment Protection Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases.
Refund Modes We will initiate refund to the following modes once your item is received by us Payment mode Refund mode options Credit card/ Debit card/ Prepaid Payment Instrument Credit card/ Debit card/ Prepaid Payment Instrument Bank Account through net banking Bank account through net banking Cash on Delivery* NEFT to Bank account Gift card/ Gift voucher Gift card/ Gift voucher · Some partners may offer you the option to pay with a credit/debit card upon delivery/pickup. Refunds for such payments will be via NEFT transfer to your bank account or can be refunded to your FreeCharge Balance.
· If you return an item which costs Rs 10,000 or less, we will refund the amount to your FreeCharge Balance.
· We may request for information/documents to verify your credentials before initiating the refund.
· If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.